Rubbish Clearance Docklands Terms and Conditions

These Terms and Conditions apply to all rubbish clearance and waste collection services supplied by Rubbish Clearance Docklands. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing our team to commence any work.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the person, firm, company, or organisation requesting our services.

Company means Rubbish Clearance Docklands, the provider of waste collection and clearance services.

Services means any rubbish clearance, waste removal, loading, transportation, disposal, or related work carried out by the Company.

Waste means any items, materials, or substances the Customer instructs the Company to remove, handle, or dispose of as part of the Services.

Booking means a confirmed request by the Customer for the Company to provide Services, whether made by telephone, email, online form, or in person.

2. Scope of Services

The Company provides rubbish clearance and waste collection services for domestic, commercial, and other premises. This may include the removal of household waste, bulky items, garden waste, office waste, and non-hazardous construction debris, subject to applicable regulations and these Terms and Conditions.

The Company reserves the right to refuse to collect or handle any items that are hazardous, prohibited, unsafe, or not compliant with waste regulations or our licence conditions. This may include, but is not limited to, asbestos, chemicals, medical waste, gas bottles, certain electrical items, and any material deemed dangerous or inappropriate for standard collection.

3. Booking Process

3.1 Bookings may be made by telephone, by email, or through an online enquiry system where available. A booking is only considered confirmed when the Company has accepted it and provided a booking reference or written or verbal confirmation.

3.2 At the time of booking, the Customer must provide accurate information about the type and approximate volume or weight of waste, the access conditions to the premises, any parking restrictions, and any other relevant details that may affect the Services or the price.

3.3 The Company may provide an indicative quotation based on the details supplied by the Customer. This quotation may be subject to change if, on arrival, the actual volume, weight, composition, or location of the waste differs from that described, or if access is more difficult or time consuming than stated.

3.4 The Customer must ensure that a person aged 18 or over is present at the premises at the agreed time to grant access, confirm the work to be done, and authorise any changes to the Services or charges.

4. Pricing and Quotations

4.1 Prices for Services are typically based on one or more of the following factors: the volume of waste, the weight of waste, the labour required, the nature of the waste, and the distance or time needed for collection and disposal.

4.2 Any prices or quotations provided prior to the site visit are estimates only and do not constitute a fixed price unless expressly stated. The final price will be confirmed on site before the Company commences the Services.

4.3 If the Customer does not agree to any revised price proposed on site, the Company will not be obliged to proceed with the collection. In such circumstances, the Customer may be liable for a call-out or attendance fee to cover the Company’s time and costs incurred.

4.4 All prices are exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, value added tax will be added at the prevailing rate.

5. Payments

5.1 Payment is due on completion of the Services unless alternative arrangements have been agreed in advance in writing. The Company accepts payment by cash, card, or other methods that may be made available from time to time.

5.2 For business or account Customers, payment terms will be as agreed in writing. If no specific terms are agreed, payment in full is due within 14 days of the date of the Company’s invoice.

5.3 If payment is not received when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate, as well as reasonable costs of recovery, until payment is made in full.

5.4 The Company may, at its discretion, require a deposit or full payment in advance for certain bookings, including larger clearances, repeat collections, or where the Customer has an unsatisfactory payment history.

6. Cancellations and Amendments

6.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice by telephone or email.

6.2 If the Customer cancels a booking less than 24 hours before the scheduled arrival time, or fails to provide access at the agreed time, the Company may charge a cancellation or attendance fee to cover costs incurred, including labour and vehicle allocation.

6.3 If the Customer wishes to amend the scope of work or the time of the booking, the Company will make reasonable efforts to accommodate the change but does not guarantee availability. Any change may affect the price and may require a revised quotation.

6.4 The Company reserves the right to cancel or reschedule a booking in the event of vehicle breakdown, staff sickness, adverse weather, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Customer as soon as practicable and offer an alternative time or date.

7. Access, Parking, and Safety

7.1 The Customer is responsible for ensuring that the Company has safe and reasonable access to the premises, including parking for vehicles and access to the areas where waste is located.

7.2 Any parking charges, permits, or fines incurred as a direct result of the Customer’s instructions, site conditions, or failure to provide accurate information may be charged to the Customer.

7.3 The Company reserves the right to refuse to perform any part of the Services if, in the reasonable opinion of the team on site, it would be unsafe or unlawful to do so, or if access is unduly restricted or hazardous.

7.4 The Customer must ensure that the areas where the Company will be working are free from unreasonable obstacles and that any pets, children, or third parties are kept away from the immediate work area for health and safety reasons.

8. Waste Regulations and Duty of Care

8.1 The Company will handle, transport, and dispose of Waste in accordance with applicable UK waste management laws and regulations, including any licensing or registration requirements that apply to the Company’s activities.

8.2 The Customer has a legal duty of care to ensure that their waste is transferred only to an authorised carrier and is managed properly. By using the Company, the Customer confirms that they are transferring waste to a legitimate business that will manage it responsibly.

8.3 The Company may supply, on request and where applicable, a waste transfer note or other documentation to demonstrate lawful transfer and disposal of Waste.

8.4 The Customer must not request the Company to remove waste that they know or suspect is hazardous, controlled, or requires special handling, without fully disclosing the nature of such waste at the time of booking. The Company may decline to remove such items or may arrange a separate service at additional cost.

9. Customer Obligations

9.1 The Customer warrants that they either own the Waste or have the authority of the owner to arrange for its removal, and that the Waste does not include any items unlawfully obtained or subject to any third-party rights.

9.2 The Customer agrees to provide accurate information about the Waste and the site conditions and to notify the Company of any changes as soon as reasonably practicable.

9.3 The Customer must not place sharp, dangerous, or prohibited items in bags or containers without clearly informing the Company, and must take reasonable steps to ensure that Waste is presented in a manner that is safe for handling.

10. Liability and Limitations

10.1 The Company will exercise reasonable skill and care in providing the Services. However, the Company’s liability is subject to the limitations set out in this clause.

10.2 The Company will not be liable for any pre-existing damage to the Customer’s property, nor for any damage that arises as a result of inadequate access, structural weakness, or defects in the Customer’s premises or items.

10.3 While reasonable care is taken when carrying items through buildings, the Customer accepts that minor scuffs or marks to walls, floors, or doorways may occur where access is tight or restricted. The Company will not be liable for such minor cosmetic damage.

10.4 The Company’s total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Services giving rise to the claim, except where liability cannot be limited by law.

10.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

10.6 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the Services or these Terms and Conditions.

11. Missed Items and Complaints

11.1 The Customer is responsible for checking, before the team leaves the site, that all items intended for removal have been collected and that nothing has been taken in error.

11.2 If the Customer believes that an item has been wrongly removed or that some agreed Waste has been left behind, they must notify the Company as soon as possible and in any event within 48 hours of completion of the Services.

11.3 The Company will investigate any complaint in good faith and may, at its discretion, arrange a return visit, a partial refund, or an alternative remedy where appropriate. Any such remedy will be subject to the limitations of liability set out in these Terms and Conditions.

12. Force Majeure

12.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, accidents, war, civil disturbance, or breakdown of plant or machinery.

12.2 In such cases, the Company will use reasonable endeavours to resume performance of the Services as soon as practicable and may offer alternative dates or arrangements to the Customer.

13. Data Protection and Privacy

13.1 The Company may collect and process personal information about the Customer, such as contact details and service history, for the purposes of managing bookings, delivering Services, handling payments, and maintaining records.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure and confidential.

13.3 The Customer agrees that the Company may contact them using the details provided for matters relating to their booking, feedback on Services, or, where permitted, information about similar services that may be of interest. The Customer may opt out of marketing communications at any time.

14. Amendments to These Terms

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated.

14.2 The Terms and Conditions in force at the time of the Customer’s booking will apply to that booking, unless a change is required by law or regulation, in which case the updated terms may apply.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

17. Entire Agreement

17.1 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether written or oral, relating to the subject matter.

17.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.